IT & MD PLUMBING LTD | Plumbing, Heating & Air-Conditioning

Who we are

IT & MD PLUMBING LTD is a UK-registered limited company specialising in plumbing, heat, and air-conditioning installation. We work with homeowners, landlords, developers, and facilities managers who need dependable tradespeople who turn up on time, protect your property, and leave sites clean.

Company registration

Registered in England and Wales. Our registered office is located at 30 Hazelwood Park Close, Chigwell, IG7 4JJ. We operate throughout Essex, East London, and surrounding boroughs, with project work extending across the South East when required.

About IT & MD PLUMBING LTD

Built on craftsmanship, backed by clear customer care

Whether you are renovating a Victorian terrace in Chigwell, fitting out a new-build flat in Stratford, or maintaining plant rooms in a commercial block, you need engineers who understand British plumbing systems, Part L energy efficiency requirements, and the practical realities of working in occupied buildings.

Our directors founded the company to close the gap between large national firms with impersonal service and one-man bands without proper insurance or documentation. Every job receives a written scope of work, risk assessment where appropriate, and sign-off paperwork you can keep for warranties, landlord compliance, or future buyers.

We invest in ongoing training for Water Regulations, unvented hot water, F-Gas where applicable, and manufacturer-specific boiler and heat pump certifications. That means your installation is not only fitted correctly on day one — it is supported by people who can service and diagnose it for years to come.

Public liability and employer's liability insurance
WRAS-approved fittings and materials as standard
Building Regulations notification via competent person schemes
Landlord Gas Safety Records (CP12) arranged on request

What we do

Plumbing, heating & air-conditioning under one roof

Coordinating separate contractors for pipes, boilers, and cooling often leads to delays, blame-shifting, and incompatible designs. IT & MD PLUMBING LTD integrates these disciplines so your system works as a whole — correct pipe sizing, adequate flow rates, and equipment matched to your property's heat load and occupancy patterns.

Plumbing

First and second fix, bathrooms, kitchens, drainage, and water treatment. We install and repair everything from stopcocks to whole-house repipes.

Heating

Boilers, radiators, underfloor heating, heat pumps, and controls. System design, power flushing, and annual servicing to keep warranties valid.

Air-Conditioning

Split systems, multi-split, and light commercial HVAC. Sizing, installation, commissioning, and planned maintenance for year-round comfort.

Complete plumbing for new builds, refurbishments & repairs

Our plumbing division covers the full lifecycle of water and waste systems in residential and light commercial properties. For new installations we produce layout drawings, specify pipe routes to minimise chasing, and pressure-test before concealment so hidden leaks never become costly insurance claims.

Bathroom and kitchen installations are among our most requested services. We coordinate with tilers, electricians, and designers when needed, or work directly from your plans. We supply and fit sanitaryware, brassware, wastes, traps, and all associated pipework including TMV blending for safe hot water temperatures at outlets used by children or vulnerable adults.

Typical plumbing work includes:

Leak detection and repair (pipes, cylinders, appliances)
Toilet, basin, bath, and shower installation
Macerator and pumped waste solutions
Outside taps, garden irrigation feeds, and hose unions
Unvented and vented cylinder replacements
Water softeners, filters, and scale prevention
Blocked drains — rodding, jetting, and CCTV surveys via partners

Heating services

Central heating design, installation & ongoing care

From combi swaps in flats to full system upgrades in detached homes, we size boilers and emitters using heat loss calculations rather than guesswork. Oversized boilers short-cycle and waste fuel; undersized systems leave rooms cold in midwinter. We balance radiators, set differential pressures on pumps, and commission controls so every room reaches setpoint efficiently.

Underfloor heating — wet systems over screed or overlay panels — is increasingly popular in open-plan extensions. We design manifold layouts, zone controls, and integration with heat pumps or conventional boilers, including screed drying protocols to protect new floors.

Heating services we provide:

Gas, LPG, and oil boiler installation and repair
System and combi boiler conversions
Magnetic filters, scale reducers, and inhibitor dosing
Power flushing and system cleansing (BS 7593)
Radiator replacement, repositioning, and dual-fuel towel rails
Smart controls: Nest, Hive, Honeywell, OpenTherm
Air source and ground source heat pump installation (MCS partners)

Air-conditioning installation

Comfort cooling and climate control for UK homes & offices

Summers are getting hotter, and many UK properties lack the thermal mass and shading of Mediterranean builds. Air-conditioning is no longer a luxury in home offices, server rooms, and retail units — it is a productivity and wellbeing investment. We install inverter-driven split systems that modulate output to maintain stable temperatures with lower noise and energy use than older on/off units.

Every installation begins with a room-by-room heat gain survey: glazing area, orientation, occupancy, and equipment loads. Undersized units run continuously without dehumidifying properly; oversized units cool quickly but leave clammy air. We specify the correct kW rating and recommend multi-split configurations where several rooms need independent control from one outdoor condenser.

Our air-conditioning capabilities:

Wall-mounted, floor-standing, and concealed ducted units
Single-split and multi-split systems (Daikin, Mitsubishi, Panasonic, etc.)
Office and shop fit-outs with condensate pumps and trunking
F-Gas compliant installation, leak testing, and refrigerant recovery
Annual service plans: filter cleaning, coil inspection, performance checks
Integration with building management systems on commercial projects

Why IT & MD PLUMBING LTD

What sets our service apart in a crowded trade market

One team, one point of contact

Your project manager coordinates plumbing, heating, and cooling trades internally. You receive a single timeline, consolidated invoice, and unified warranty — no chasing three separate companies when something needs adjusting after handover.

Fixed-price quotes where possible

We itemise labour, materials, and optional upgrades so you can make informed decisions. Variations are documented in writing before extra work proceeds. No surprise bills on the final day.

Respect for your property

Dust sheets, floor protection, and daily tidy-ups are standard. We isolate water and electrical supplies safely, label valves for your reference, and remove packaging and old equipment unless you ask to retain it.

Aftercare that lasts

Installations include manufacturer registration and our own workmanship guarantee. We offer service plans for boilers and air-conditioning, priority booking for existing customers, and honest advice when repair is more economical than replacement.

Where we work

Local engineers, regional capability

Based in Chigwell, Essex, we are ideally positioned for rapid response across the IG, RM, and E postcodes. Our vans are stocked with common fittings, so many repairs are completed in a single visit without waiting for merchant deliveries.

We regularly work in Chigwell, Loughton, Woodford, Buckhurst Hill, Epping, Theydon Bois, Hainault, Ilford, Romford, Stratford, Canary Wharf, and the wider London fringe. Commercial contracts and new-build packages extend to Hertfordshire, Kent, and Surrey by arrangement.

Essex — Chigwell, Loughton, Epping, Brentwood, Romford
East London — Ilford, Stratford, Leyton, Wanstead, Woodford
North East London — Walthamstow, Chingford, Enfield borders
Commercial — M25 corridor, retail parks, light industrial units

Registered office

IT & MD PLUMBING LTD
30 Hazelwood Park Close
Chigwell, England
IG7 4JJ

Not sure if we cover your postcode? Send your address via our contact form and we will confirm availability and typical response times within one business day.

How we work

From first enquiry to signed completion

Transparency at every stage reduces stress on renovation projects and keeps commercial fit-outs on programme. Here is what you can expect when you contact IT & MD PLUMBING LTD.

1. Enquiry & brief
Tell us about your property, timelines, and priorities. Photos and existing plans help us prepare. For emergencies we triage by severity and attend urgent leaks and total heat loss as priority.
2. Site survey
We visit to measure, assess access, check existing systems, and identify any asbestos, asbestos-like materials, or structural constraints. Surveys are free for projects above our minimum spend threshold.
3. Written quotation
You receive a detailed PDF quote: scope, exclusions, estimated duration, payment schedule, and validity period. We are happy to walk through line items on a call.
4. Scheduling & prep
On acceptance we book dates, order long-lead items (boilers, bespoke brassware, AC units), and notify you of any parking or access permits needed for restricted streets.
5. Installation
Our team carries ID, works within agreed hours, and provides daily progress updates on multi-day jobs. Building Control or Gas Safe notifications are submitted as required.
6. Handover & documentation
We demonstrate controls, leave operating manuals, and supply certificates, guarantees, and invoicing. Feedback is welcomed — it helps us improve and supports our reputation locally.

Residential

Homeowners and tenants benefit from our full domestic service: dripping taps to full bathroom rip-outs, boiler replacements before winter, and bedroom air-conditioning for better sleep during heatwaves. We explain options in plain English — no pressure to upsell unnecessary equipment.

Landlords use us for HMO compliance, CP12 certificates, and between-tenancy refreshes. We can key-hold via agents and provide timed appointments that minimise void periods.

Commercial & light industrial

Shops, cafés, offices, and small warehouses need reliable plant with minimal downtime. We schedule out-of-hours work where trading cannot stop, provide RAMS for site inductions, and coordinate with your facilities team or managing agents.

Services include toilet blocks, staff kitchens, boiler plant rooms, and split AC for server cupboards. Framework agreements and monthly retainer options are available for multi-site clients.

Emergency plumbing

Burst pipes, blocked toilets & heating failures

Water damage escalates quickly. If you have a major leak, turn off your internal stopcock (usually under the kitchen sink or in a cupboard near the front door), open taps to drain remaining pressure, and contact us with your address and a brief description. We prioritise situations risking structural damage or electrical hazard.

Heating failures in winter — especially where vulnerable residents are affected — are treated with similar urgency. We carry temporary heaters where appropriate and can often source common boiler parts same-day from local merchants.

Before we arrive

Locate and turn off the stopcock if safe to do so
Switch off electrics in affected areas if water is near sockets
Move furniture and valuables away from the leak
Take photos for insurance — we can supply reports if needed

Quality & standards

Workmanship you can audit and insure

UK plumbing and heating is one of the most regulated trades. We maintain memberships and certifications appropriate to the work we undertake, and we never ask customers to sign off non-compliant shortcuts.

Regulations we work to

Water Supply (Water Fittings) Regulations 1999
Building Regulations Part G (water supply) and Part L (conservation of fuel)
BS 7671 coordination with qualified electricians for immersion and controls
Gas Safety (Installation and Use) Regulations 1998
F-Gas Regulation for refrigerant handling

Documentation on completion

Depending on the job you may receive: Benchmark boiler commissioning checklist, Gas Safe certificate, electrical minor works certificate (where our partners are involved), pressure test records, and manufacturer warranty registration confirmation. We retain copies for our records in line with GDPR — your data is never sold to third parties.

For commercial clients we align with CDM responsibilities on notifiable projects and can attend design team meetings during RIBA stages 4–5 if engaged early enough to influence cost-effective routing of services.

Customer feedback

Trusted by homeowners and businesses locally

"Had a full bathroom refit and new combi boiler fitted last spring. The team explained every step, protected our hallway, and finished a day ahead of schedule. Heating bills dropped noticeably after the new controls were set up."

— Sarah M., Loughton

"We manage several rental properties in IG postcodes. IT & MD handle CP12s, boiler repairs, and emergency leaks. Invoices are clear and tenants report they are polite and tidy — essential for us."

— Apex Lettings Ltd, Ilford

"Office AC installation over a weekend so we did not lose trading hours. Units are quiet, and the follow-up service visit was included in the quote. Professional from enquiry to commissioning."

— James T., Stratford

Frequently asked questions

Common questions answered

How quickly can you provide a quote?

Most written quotes are issued within 48 hours of a site survey. Smaller jobs may be quoted from photos and a video call. Emergency repairs are quoted on attendance with labour and materials separated for clarity.

Do you supply materials or can I buy my own?

We typically supply materials to ensure compatibility, warranty cover, and correct ratings (e.g. WRAS, CE marking). If you supply your own sanitaryware or boiler, we will confirm suitability before installation and note any warranty limitations in writing.

What payment methods do you accept?

We accept bank transfer, card payments, and for larger projects agree stage payments tied to milestones. Deposits on special-order items are standard industry practice and are detailed on your quotation.

Are you Gas Safe registered?

Yes — all gas appliance work is carried out by engineers on the Gas Safe Register. You can ask to see ID cards on arrival and verify registration numbers on the official Gas Safe website.

Do you offer warranties?

Manufacturer warranties apply to equipment. We provide a workmanship guarantee on our labour — duration depends on the type of work and is stated on your invoice. Annual servicing helps keep manufacturer extended warranties valid.

Can you work with my builder or architect?

Absolutely. We are used to first-fix and second-fix programmes on extensions and loft conversions, and we attend site meetings when coordination with other trades prevents clashes on pipe routes and ceiling heights.

Get in touch

Request a quote or book a survey

Describe your project — include property type, postcode, preferred dates, and any photos. We respond to enquiries Monday to Friday, typically within four business hours.

IT & MD PLUMBING LTD

30 Hazelwood Park Close
Chigwell, England
IG7 4JJ

Office hours: Mon–Fri 8:00–18:00
Emergency: Available for urgent plumbing & heating failures

Reliable installation and repair for homes and businesses across Essex & London